ST Figure 4.20 typo "assume" means "assure"
ST Figure 4.20 typo "assume deployment of service package or release" means "assure..."[from http://www.best-management-practice.com/changeLog/maintainIssue.aspx?ID=4 ]
View ArticleExternal influences on solution design
Figure 3.14 External influences on solution design on page 48 in the upper left portion of the diagram it should be ISO/IEC 20000 vice 2000
View ArticleST p59 Renaming FSC to CS then referred to as SC
Page 58 (Change Management Process) tells us that Change Management is responsible for generating the change schedule, which is explained can be abbreviated CS (all of this sounds pretty logical. Why...
View ArticleSD p145 Figure 4.27 Security control - It is shown as 'Direction' - instead...
Book: Service Design.Section 4.6.5 Figure 4.28: Security Controls for Threats and Incidents.The Controls just under the box 'Incident', are shown: 'Direction' and 'Repression'.These should have been...
View ArticlePYIFE Page 89: 6.6 Question 4 wrong
Page 89: 6.6 Sample Questions and Answers Question 4: Option d should have been: d 5,2,3,4,1From http://www.itsmfi-forum.org/forum15/109.html
View ArticlePYIFE Page 90: 6.6 Question 3 wrong
Page 90: 6.6 Sample Questions and Answers Question 3: The correct answer should have been: d - all of the statements are correct as stated in Section 6.4From http://www.itsmfi-forum.org/forum15/109.html
View ArticlePYIFE Page 157: 12.2 Question 4 wrong
Page 157: 12.2 Answers to Sample Questions Question 4: The correct answer should have been: a. The rationale is correct.From http://www.itsmfi-forum.org/forum15/109.html
View ArticleSS P201 Figure 9.5
SS P201 Figure 9.5 The two arrows within the large oval, one next to the circle ‘Customer assets’ and the other next to the circle ‘Service assets’ have had their directions reversed, so that the first...
View ArticleSD P33 Figure 3.6
SD P33 3.6.2 Designing supporting systems… In Figure 3.6, ‘Service Knowledge Management System’ was added to top of database shape containing the Service PortfolioSource ISEB...
View ArticleSS p114 Figure 5.8
In lower left-hand box, middle section, change ‘MTTR’ to ‘MTRS’ twice
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